Wednesday, July 15, 2009

HP Essentials Crashing

Just installed a new printer. HP software (HP Photosmart Essentials) installed fine, but when you run it, you get the Microsoft error report. After some digging (found it here: http://h30434.www3.hp.com/psg/board/message?board.id=Software&thread.id=1051) I discovered the HP Update service is causing the trip. As long as you don't answer the Send/Don't Send for the error report, you can navigate within HP Essentials.
Go to Options (sometimes it's an icon of two gears) and find the updates section. Switch it from automatic to manual. You should be good to go after that.

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